Medusa to Pennylane connector

Yes. At the Pennylane connection step, you can generate a link for your accountant to authorize access to the company. They do not need an OrderInvoicer account for this step. Whether you can authorize the connection yourself depends on your Pennylane subscription; the connection guide explains the options.

The workflow trigger determines when conversion can happen: for example, when the order is placed, paid or fulfilled. Available triggers depend on your plan. Collection of an order and creation of its invoice are separate steps; an imported order may still be waiting for its trigger or a required setting.

Yes. The historical import settings let you choose an earlier period and follow the import progress. Self-service historical imports require Launch or a higher plan, an active subscription and enough credits. Review the period and any existing invoices before starting to avoid invoicing the same sales in two systems.

Check the selected company or store, API permissions, credentials and the provider subscription requirements. For self-hosted stores, also check that the site and API are reachable. Follow the provider guide to reconnect; share the error message with support, never your password or API secret.

Send a support request from your account with the applications involved, the affected order or document reference and the error you see. Explain the expected result and what happened instead. You can also use the website contact form for questions before installation.