Connect your e-commerce to Sellsy

The Sellsy account used for authorization needs access to the resources used by your workflows. An administrator label alone does not resolve every API permission issue. Check the Sellsy permissions guide and the company selected during connection.

Check whether the workflow is configured to create drafts or finalized documents. Finalization can also require numbering or other settings in your invoicing software. Payment synchronization may need a validated document, so a draft can also explain why the invoice is not marked as paid.

Matching depends on the destination and its customer settings, such as matching by email or name where available. Check the chosen rule and the billing data supplied by your store. Do not assume several buyers with different emails will automatically become one company record, or that all existing customer fields will be overwritten.

Automatic invoice email is available for destinations that support this workflow and plans that include it. Enable it in the workflow settings and check the recipient, document status and email configuration in the destination software. Creating an invoice alone does not mean it has been emailed.

Product workflows depend on the destination and your plan. Product matching can use SKU references, so consistent references help avoid unintended duplicates. Product creation, price updates and stock movements are different operations; enabling one does not automatically enable the others.

Check the selected company or store, API permissions, credentials and the provider subscription requirements. For self-hosted stores, also check that the site and API are reachable. Follow the provider guide to reconnect; share the error message with support, never your password or API secret.