Question 1

Is it easy to set up?

Accepted Answer

Yes! Our setup process is quick and easy. You can connect your e-commerce platform and invoicing software in just a few clicks.

Question 2

Can I customize the invoice format?

Accepted Answer

You can customize the invoice format in your invoicing software, and our connector will use that format when creating invoices.

Question 3

What happens if an order is refunded?

Accepted Answer

The connector will automatically create a credit note in your invoicing software when an order is refunded in your e-commerce platform.

Question 4

Is my data secure?

Accepted Answer

Yes, we take data security seriously. Our connector uses secure connections to transfer your data.

Question 5

Which data is synchronized?

Accepted Answer

Orders with their detailed line items (SKUs, taxes, discounts, shipping costs, multi-currency), refunds converted into credit notes, customers, products and payment transactions. With Shopify Payments, payouts and their fees are synchronized as well.

Question 6

How are settlements and bank reconciliation handled?

Accepted Answer

When an order is paid, the matching invoice is automatically marked as paid in your invoicing software. With Shopify Payments and a compatible tool such as Pennylane, each payout can then be reconciled automatically: bank transactions are found or created, then matched with the corresponding invoices and credit notes.

Question 7

Is the payment method visible for each order?

Accepted Answer

Yes. For each order we retrieve the payment gateway (Shopify Payments, PayPal…) and the payment method used (credit card, Apple Pay…) when provided by the platform. This information is visible in Order Invoicer on every order.

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